Early Access Program: Customer Feedback

Early Access Program: Customer Feedback

Flexible Data Selection promises an innovative, user-oriented approach to consuming financial data. To keep this promise, SIX adopts a customer-centric approach in consulting with target users early in the project.

The meeting was supposed to finish 15 minutes ago, yet no one wants to leave: The discussion is too lively. "The dictionary attached to the data will be extremely useful," says Youenn Le Bris, Head of Securities Data Management at Société Générale Bank & Trust (SGBT) Luxembourg. "I like how intuitive it is to use," adds his colleague Christine Scherer, Business Analyst Manager. The two have just tested an early version of Flexible Data Selection, an innovative means of accessing financial information provided by SIX. Now their appetite is whetted.

Julian Jakob, Senior Product Manager, and Hugo Neto, Sales Manager at SIX Financial Information, in turn put their customer’s enthusiasm to good use in their own quest for knowledge. That’s why they’re here: on-site, with them in Luxembourg. They were hoping for direct reactions and answers to their questions – and that’s exactly what they found. Besides the positive feedback, they also received plenty of suggestions for improvement, ranging from the layout of buttons to a missing search function to specific requirements for a delivery format. "Anything else would have been surprising, since this preliminary version includes only a fraction of the features we have planned," explains Neto, who had prepared SGBT accordingly.