Chargeback Specialist with English + French or Italian

Your responsibilities will be :

  • Sending out chargeback and retrieval requests to our merchant to different countries in different languages (ready-made templates) on a daily basis
  • Manage deadlines and responses to avoid any financial losses
  • Advice our customers for questions and ensure that they understand the process in order to avoid claims and financial losses
  • Understand the rules and regulations from the different card schemes (MasterCard, Visa, Diners, Union Pay and JCB) to take the right decision on various cases
  • Organize all administrative documents needed in the card scheme systems in a timely and accurate manner in order to avoid financial losses
  • Be part of the chargeback department, support it actively and work closely with the teams in Switzerland and Austria.

Your profile:

  • Several years of experience in the chargeback business
  • Very good verbal and written business communication skills in English and French or Italian and fluent in Polish
  • Skills in manage deadlines and communication are important
  • Ability to prioritize and work under pressure
  • Demonstrate problem solving, analytics and troubleshooting skills
  • Advanced knowledge of Microsoft products and an affinity for handling applications
  • Excellent communication and interpersonal skills.

Should you be interested in applying, please send your Curriculum Vitae to the  HR department (

  • Andere Funktionen
  • Payment Services
  • Warschau
  • Fachfunktion ohne Führungsverantwortung
  • Vollzeit