Call Agents (m/f) – 12-months contract - Part time

You will be responsible for handling call & back office activities (private & business customers), resolution, follow-up on customer issues, cardholders’ services.

Your profile:

  • Languages: you are fluent in one of these language combinations:

              - Luxemburgish + German + French, or

              - Dutch + French + English

  • Helpdesk or call center experience is mandatory, financial experience considered as an asset;
  • Ability to use MS Office Pack, Internet, Outlook;
  • Excellent verbal and written communication skills, service minded, active listening and result oriented;
  • Attention to detail;
  • Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
  • Strong ability in problem-solving and complaints handling;
  • Ability to work under pressure and stress with customers;
  • Strong organizational and multi-tasking skills.

Should you be interested in applying, please send your Curriculum Vitae and your cover letter to the SIX Payment Services HR department (, under the reference number: CF_1727

  • Back-Office functions
  • Payment Services
  • Luxembourg
  • Expert Position without management responsibility
  • Part-time