SIX recherche des collaborateurs qualifiés et engagés, en priorité avec des compétences en informatique et finance, mais aussi des personnes ayant de l’expérience dans d’autres domaines.
Chargeback Specialist with English + French or Italian
Your responsibilities will be :
- Sending out chargeback and retrieval requests to our merchant to different countries in different languages (ready-made templates) on a daily basis
- Manage deadlines and responses to avoid any financial losses
- Advice our customers for questions and ensure that they understand the process in order to avoid claims and financial losses
- Understand the rules and regulations from the different card schemes (MasterCard, Visa, Diners, Union Pay and JCB) to take the right decision on various cases
- Organize all administrative documents needed in the card scheme systems in a timely and accurate manner in order to avoid financial losses
- Be part of the chargeback department, support it actively and work closely with the teams in Switzerland and Austria.
- Several years of experience in the chargeback business
- Very good verbal and written business communication skills in English and French or Italian and fluent in Polish
- Skills in manage deadlines and communication are important
- Ability to prioritize and work under pressure
- Demonstrate problem solving, analytics and troubleshooting skills
- Advanced knowledge of Microsoft products and an affinity for handling applications
- Excellent communication and interpersonal skills.
Should you be interested in applying, please send your Curriculum Vitae to the HR department (firstname.lastname@example.org).
- Autres fonctions
- Payment Services
- Fonction multiple sans responsabilités de leadership
- Temps complet