Main duties:

You will be responsible for handling call & back office activities (private & business customers), resolution, follow-up on customer issues, cardholders’ services.


Your profile:


  • Languages:
    • Fluent in, German, Dutch, French and English
    • Speaking Luxemburgish is considered a strong advantage
  • Helpdesk or call center experience is mandatory, financial experience considered as an asset;
  • Ability to use MS Office Pack, Internet, Outlook;
  • Excellent verbal and written communication skills, service minded, active listening and result oriented;
  • Attention to detail;
  • Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
  • Strong ability in problem-solving and complaints handling;
  • Flexibility, Ability to work under pressure and stress with customers;
  • Strong organizational and multi-tasking skills.

What we offer:

  • Payed overtime
  • Internal training to improve your skills
  • Attractive salary package (34 days off, life insurance, health insurance, parking place, voucher meals)
  • Working in a  team which would give you the possibility to acquire additional competences


If you are interested in this position, please send your CV and cover letter in English with reference BCA-C-1837 to