•Acting as a 1st Level Support for all questions around the electronic workplace in the international environment with about 4000 employees, acting as a single point of contact for all dysfunctions and questions via telephone, e-mail or central ticketing platform, supporting and helping users in case of malfunctions or questions.
•Fixing malfunctions and answering questions regarding: How to Orders, Microsoft Office Package and Office 365, Citrix, BYOD (Wi-Fi, Display, Installation of programs, E-mail).
•Ensuring the correct recording of entries for all calls, emails and tickets, logging support tickets efficiently and with appropriate sense of urgency, updating tickets and following up with End-Users.
•OnSite Support (special local request fulfillment), staging and preparing devices (Preparing IT equipment for new Joiners).
•Operation of local DWS Shop (SPOC for all hardware related issues).
•Additional advanced tasks such as release management, security checks, software status.
•Very good knowledge of German (for dedicated team members supporting German users).
•Very good knowledge of English.
•More than two years of relevant professional experience in international environment.
•Good knowledge in problem solving in windows client and Citrix environment, good understanding of Android, iOS and Mac OS would be helpful.
•Customer service experience in dealing with technical and non-technical users.
•Competencies: quick learning, friendly & open minded attitude, ability to prioritize, openness for new technologies and tasks.
If you have any questions, please call Hanna Gwardys .
We strive for a diverse workforce and welcome all applicants regardless of personal background.
We only accept online direct applications.