You will be responsible for handling call & back office activities (private & business customers), resolution, follow-up on customer issues, cardholders’ services.

Your profile:

  • Languages: you are fluent in Luxemburgish, German, French and English;
  • If you also speak Dutch that is a plus
  • Helpdesk or call center experience is mandatory, financial experience considered as an asset;
  • Ability to use MS Office Pack, Internet, Outlook;
  • Excellent verbal and written communication skills, service minded, active listening and result oriented;
  • Attention to detail;
  • Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
  • Strong ability in problem-solving and complaints handling;
  • Ability to work under pressure and stress with customers;
  • Strong organizational and multi-tasking skills.

Should you be interested in applying, please send your Curriculum Vitae and your cover letter to the SIX Payment Services HR department (, under the reference number: DPS-CF-1807