Main duties
  • Serve as first point of contact for customers in the Swiss and German markets
  • Analyze, investigate and resolve technical and data issues related to client products and services
  • Liaise with global product managers and experts for troubleshooting and timely resolution of complicated issues, in particular those involving SIX data products
  • Assist with onboarding of new clients and ensure proper set-up of their accounts
  • Participate in product release and product related meetings. Inform the support organization of upcoming changes
  • Organize and attend regular service management meetings with customers
Your profile
  • Economic education / apprenticeship (KV) or similar education
  • Minimum three to five years of work experience with an international company in a technical area, ideally in a customer facing role
  • Knowledge of financial markets and a strong flair for technical / IT-related solutions
  • Ability to work with demanding customers in a dynamic international environment
  • Strong interpersonal skills (multi-tasking in a pressure environment, ability to work independently as well as in a team)
  • Fluency in both English and German (written and spoken). French would be an asset

If you have any questions, please call Isabelle Atsiz +41 58 399 21 13.

We only accept online direct applications.
Isabelle Atsiz
Human Resources
+41 58 399 21 13