Main duties
  • Oversight of service quality and performance with the goal of continual improvement of delivery to customers of the business unit Financial Information
  • Development of customer-centric service key performance indicators with translation into IT-based metrics, and vice versa, liaison to the responsibles for service performance reporting to customers
  • Root-cause analysis of service degradation / outage and customer-oriented communication
  • Business trend forecasting / capacity management modelling and monitoring
  • Oversight of financial transparency between business and the internal IT provider
Your profile
  • Has multiple years of work experience as Service Manager in a complex technological environment, preferably with prior experience in the financial information domain
  • Communicates with business representatives by aggregating detail information into a concise and correct big picture
  • Communicates with IT and technology experts by breaking down customer and business expectations into detail requirements
  • Has analytical skills and is process oriented, is able to perform conceptual work
  • Shows English language proficiency (main business language, written and spoken), mastering of German is a strong plus

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