Main duties
  • Disciplinary and professional leadership of the customer service team
  • Creation and monitoring of annual cost planning, as well as budgeting for your department
  • Control and support in achieving goals of Customer Service, such as increase customer loyalty
  • Ensure the smooth running of all central input channels (Hotline / Mail-Inbox)
  • Development and optimization of processes, quality standards and KPIs
  • Development of enhancements initiatives for the operations team, including outside your department
  • Prioritization of team activities and initiatives related to clients' demand, COO workforce needs and strategic vision of SDX and the COO
  • Active support in launching new products, services and systems in close coordination with product and DevOps teams
  • Responsible takeover and clarification of customer escalations
  • Responsible for establishing successful relationships with internal departments
Your profile
  • Preferably a degree in Business Administration or Information Systems
  • 10+ years work experience in the capital markets industry, preferably at stock exchanges
  • 3+ years experience as team-lead and with the development of team members
  • Knowledge of the relevant laws and regulations of the financial industry, in particular stock exchanges (FinFraG, Banking Act, Stock Exchange Act, FINMA Circular, IOSCO International Organisation of Securities Commissions etc.)
  • Experience with Agile development methodologies (Scrum and/or SAFe) is a plus
  • Very good communication skills with various target groups and management levels, within the company and with external customers and partners
  • Start-up mentality, as well as IT affinity
  • Fluent in English and German (oral and written)


We offer you:
  • Individual career path and development opportunities
  • An experience to be part in the World's first regulated digital exchange for investors, banks, and entrepreneurs bridging the gap between traditional financial services and digital communities

If you have any questions, please call Sandra Bolognese +41 79 749 6712.

We only accept online direct applications.

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