Main duties:

  • Configure, test and set-up the point of sales (POS) terminals in order to provide the right solution to our merchant customers;
  • Train the end-users on the product put at their disposal;
  • Provide ongoing remote support to customers;
  • Solve issues with regards to IT applications;
  • Debug communication and electronic issues;
  • Verify the correct operation of all the equipment.

Your profile:

Update systems to reflect contract changes, including activating new services and changes to the customer status;

  • Resolve and follow-up on customer issues and escalate them to technical support teams as appropriate;
  • Incident analysis: identify trends and liaise with the engineers for electronic and platform issues;
  • Update operational support procedures;
  • Take oversight of and monitor the correction of application program errors.Your profile:

  • Must speak Dutch/Flemish, French and English fluently;
  • Luxembourgish and/or German are considered an asset
  • Technical diploma in telecommunication and system management;
  • 3 to 5 years’ experience in on-site/remote technical support gained in a similar environment;
  • Experience in the payment industry would be a very strong advantage;
  • Ability to use service desk and disposition tools, MS Office, Internet, Outlook;
  • Good knowledge of IT networks;
  • Curious, passionate for IT and self-learner;
  • Service minded, active listening, attention to detail and result oriented profile;
  • Ability to communicate verbally and in writing with both technical and non-technical users;
  • Flexibility, Ability to work under pressure and stress with customers;
  • Strong organizational and multi-tasking skills;
  • You have a great adaptability and team spirit;

If you are interested in this position, please send your CV and cover letter in English with reference BCA-CLD-1822T to job.lux@six-group.com .

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