The resilience of people involves ensuring the coverage of critical tasks and the continued availability of knowledge. It is essential that key person dependencies are reduced while ensuring that people can be allocated where needed. This will not only increase the workforce sustainability in times of crisis but will also add value and agility. At SIX, we foster a strong commitment towards Business Continuity Management. We have identified all business functions and the respective people while implementing the respective contingency arrangements accordingly. We always ensure that our services operate in accordance with the availability objectives. For services with very high availability requirements, the necessary organizational prerequisites are put in place to ensure the functioning even in emergency and crisis situations. Hence, the operational concept deals with human resources and know-how while we have also introduced alternative work models such as home working to address any loss-of-staff problems during a crisis.
To ensure successful application of business continuity and IT recovery plans in the event of a disaster, the people as well as the emergency and crisis management organization responsible for their implementation are well trained. Additionally, the functionality of the plans is validated through tests and exercises.
Our company considers training, testing, and exercising to be an essential part of the recovery response. Hence, tests and exercises of different complexity such as plan reviews, tabletop/simulation exercises, emergency/crisis management exercises, unit tests, end-to-end tests or emergency workplace tests are carried out on a regular basis in order to be ready for any potential crisis. The SIX concept has proved to be working successfully during Corona.