I didn’t receive an SMS code. What should I do?

Make sure that you have phone reception. Make sure that flight mode is deactivated. Request a new code via “Request new code.” Wait for a few minutes, as there may be a delay in the delivery of the code. Call your bank’s customer support if it still does not work. Make sure that our number +41 76 601 13 31 is not listed as a blocked contact in the phone app settings on your device.

How can I add more cards to the debiX+ app?

You can add more cards by clicking on the “+” symbol in the upper right-hand corner. For each card, you will need a unique registration code (OTRC), which will be sent to you by your bank by mail.

How can I remove a registered card from the debiX+ app?

You can remove the registered debit card in the app by following these steps: “Options” > “Remove card”. Important: Afterwards, you will not be able to make any more 3D Secure online purchases until you register the card again. You will need a new registration code for this. You will receive it from your bank.

Where can I find the customer support phone number?

On your debit card (usually on the back) On the bank’s website On the letter containing the registration code (OTRC) On the letter that was sent with the card In the debiX+ app under “Options” > "Help & Support"

Why can't I use my email address for different accounts?

The email address is a unique username and cannot be used for different accounts. However, you can add different debit cards (even from different banks) to one account.

I have received a replacement card/my card has been renewed. What do I do?

This depends on whether your card number has changed: Card number remains the same: Card can be used immediately for online purchases and is visible in the app. Until the new card is issued, the card is temporarily displayed as blocked in the app. Card number changes: Card must be newly registered in the app before it can be used for online purchases. You will receive a one-time registration code (OTRC) from your bank by mail for this purpose.

Why can’t I add my debit card?

There are various reasons for this, such as: Data is entered incorrectly. Check the card number, expiration date, and OTRC Card has already been added by another user. A card can only be linked once. Your card is blocked. Depending on the reason for blocking, blocked cards cannot be added. Your bank does not offer the debiX+ app.

I didn't receive a confirmation code by email. What should I do?

Check your email inbox and spam folder if necessary. Wait a few minutes as there may be a delay in the delivery of the email. Close the app, and log in with your email address and password. You will then receive a new code to confirm your email address. Contact your bank’s customer support if it still does not work.

I entered the wrong email address and did not receive a confirmation code. What should I do?

Uninstall the app from your smartphone. Download the app again. Register with the correct email address.

Why did I receive a suspicious e-mail from noreply-debix@six-group.com?

As a rule, SIX never contacts debiX+ users by phone, email or SMS asking them to reveal their access details. We don’t send you emails with links to login pages and will never ask you for your login or card data.

Can I add my debit card to two different app profiles?

No, a card can only be saved to one user profile at a time. You can delete the card from the app (Options – Delete card) and then save it to another user profile. Note: Re-registration is only possible with a new registration code (OTRC). You will receive this code from your bank.

I am seeing transactions that are not mine. What do I do?

If you are absolutely certain that the transaction(s) did not originate from you, please do the following: Remove all cards from your debiX+ profile under “Card” in the “Options” menu – “Remove card.” Call the blocking center at the number provided on the debit card and have all cards blocked. Customer support will explain the next steps to you. Delete the debiX+ profile under “Profile” – “Delete user profile.” Create a new profile (you can do it with the same email address) with a new password (alternatively, change the password only). Important: You will need a new OTRC code to be able to save your replacement card(s) back in the debiX+ application and to confirm online payments with it.

Where can I find the debit card number?

The debit card number is located on either the front or back of your debit card. The card number is a 16-digit number in the format XXXX XXXX XXXX XXXX.

Which devices can the debiX+ app be installed on?

The app is available on the App Store (iOS) and on the Google Play Store (Android). For iOS, the following applies: The app is supported for iPhones using the following operating system versions: - iOS: 16, 15 & 14 (13 works, but there is no support). The app can be installed on iPads, but SIX does not provide support for this in the event of malfunctions. The app is not compatible with the Apple Watch. For Android, the following applies: Smartphone models currently on the market with the following operating system versions are supported: - Android: 13, 12, 11 The app can also be installed on operating system versions 10, 9, 8 and 7. SIX does not offer any support for this in the event of malfunctions. If you have a Huawei device with the Google Play Store (Android), you can use the app.

I entered the wrong mobile number and did not receive an SMS code. What should I do?

Call customer support to change your mobile number. You can find the customer support number on the back of your debit card.

Can I use a foreign mobile number?

Yes, foreign phone numbers are supported. Do not forget to enter the country code (such as +41/+43). Call your bank’s customer support if it still does not work.

Why should I activate push messages?

This is needed to notify you when you need to confirm an online transaction, and to notify you when a transaction has been made using your debit card. If you do not enable push messages, you will not receive any notifications outside of the app. You can customize this feature at any time in the device settings.

Is it possible to add a credit card to the app?

No, only Visa Debit cards and Debit Mastercards can be added.

Can I add cards from different banks?

Yes, you can add cards from different banks. Requirements: The debit card must be from a bank that supports the debiX+ app. For each card you need a unique registration code (OTRC), which will be sent to you by your bank by mail.

I have multiple debit cards in the debiX+ app – how can I distinguish between them?

By going to “Options” and then “Change name ,” you can give each debit card a unique name so that you can distinguish between them. On iOS, you can also use the pencil icon next to the card name. The following characters are permitted: Upper- and lower-case characters Numbers Blanks The following special characters: ! . , : ; ? §, _, -, -, –, —, (, [, {, ), ], }, «, » Max. permitted characters including spaces: 20

How can I report a suspicious phishing e-mail from noreply-debix@six-group.com?

If you believe you have received a phishing e-mail and would like to report it, please contact the SIX Security Operations Center (SOC) using the following form:

Which cards can be added to the debiX+ app?

The debiX+ app exclusively supports the new generation of debit cards: Visa Debit Debit Mastercard Check your bank’s website or documents to determine if your bank offers this service.

I lost my cell phone or it was stolen. What now?

You can log in on another/new device. This will ensure that no more 3D Secure confirmation requests are sent to the old device. We recommend that you change your login password. Push messages and 3D Secure confirmation requests will always be received on the “active device.” The “active device” is the one on which you last downloaded the app and successfully logged in. Tip: If you uninstall and reinstall the app, you can log in and the device will automatically become the “active device.”

Is it possible to add Maestro or V PAY cards in the app?

No, only Visa Debit cards and Debit Mastercards can be added.

I was asked to rate the debiX+ app. Why?

In order to continuously improve the debiX+ application, we rely on your feedback. You can specify your needs so that we can take them into account in the further development of the app. Thank you for your feedback.

What is the registration code (OTRC)?

The OTRC (One Time Registration Code) is a unique code that allows you to add your card to the debiX+ application and register it for 3-D Secure. After that, you can safely shop online and check and confirm online payments with the app. You will receive this code from your bank by mail. Call customer support to order a new code if you have not received it or cannot find it.

How can I register for the debiX+ app?

Download the debiX+ app in the Apple Store or Google Play. Follow the instructions in the app. Confirm your email address and mobile number. Log in to the app using your email address and password.

I’ve been phished or given my details to a third party.

Remove all cards from your debiX+ profile under “Card” in the “Options” menu – “Remove card.” Call the blocking center at the number provided on the debit card and have all cards blocked. Customer support will explain the next steps to you. Delete the debiX+ profile under “Profile” – “Delete user profile.” Create a new profile (you can do it with the same email address) with a new password (alternatively, change the password only). Important: You will need a new OTRC code to be able to save your replacement card(s) back in the debiX+ application and to confirm online payments with it.

Who sends the SMS confirmation code to log in to the debiX+ app?

You will receive the code from the number: +41 76 601 13 31.

What does “ATM” mean?

Switched on (switch on the right side): Cash withdrawals and other banking transactions at ATMs are possible with this debit card Switched off (switch on the left side): All ATM functions are disabled. This means that you cannot use this debit card to deposit or withdraw cash at ATMs or to check your balance. This function is only available if your bank offers this service via the debiX+ app.

Where can I change the language setting of the app?

The language of the app is the same language as your operating system. The following languages are supported: German French Italian English If you use another language (e.g. Spanish), the app language will automatically switch to German. Depending on your device, you can adjust the language by yourself in your settings.

Can I remove my debit card from the wallet using the debiX+ app?

Yes. Proceed as follows: Go to “Options” Click on “Digital debit cards” Click on the digital card you want to delete Click “Delete” and confirm the deletion

debiX+ App

3D Secure is a security standard for online payments.

When making an online purchase, a risk check is performed in the background. If additional authentication (confirmation by the card holder) is required to complete a transaction, you will be asked to confirm the payment using the debiX+ app or an SMS code.

Many online stores require 3D Secure.

If you use the new debit card for online purchases, we recommend registering with 3D Secure – provided your bank supports it.

To register, you need your bank’s debit card, the debiX+ app on your smartphone, and the registration code (OTRC).

Proceed as follows:

Download the app.
Register.
Add your debit card. To do this, enter the card data and the registration code (OTRC) you received from your bank.

Not all online purchases have to be additionally confirmed with the app. This depends on the merchant, the amount and the card holder.

Reasons for this include:

The merchant does not use 3D Secure.
If you buy from the same online merchant on a regular basis, you may not be required to confirm your transactions any further based on your payment history.

If the debiX+ app is unavailable (no network reception, uninstalled), you will usually receive an SMS code. Please do not share this code with anyone.

The sender of the SMS message is “3D Secure.” Besides the SMS code for the payment, you will also see the amount, currency and merchant information.

There are various reasons why a transaction cannot be executed:

Technical error
Wrong password entered in the app
Biometric data in the app was not recognized several times
SMS code was entered incorrectly on the website
The risk check we performed in the background (over 200 rules) resulted in the transaction being canceled

Try again or contact your bank’s customer support.

For security reasons, notifications asking you to verify and confirm a payment are only ever sent to the “active device.”

On the other hand, you will receive push notifications about transactions on all devices on which you have enabled the app.

Note: The “active device” is the one on which you last downloaded the app and successfully signed in. If you uninstall and reinstall the app, and then log in, the device will automatically become the “active device.”

If the debit card is blocked, it cannot be debited. The payment will not be made even if you have confirmed this payment with the debiX+ app.

If the payment was made successfully, you will see the debit as an entry in the transaction overview in the app. Payments that have been declined or are unsuccessful are not displayed in the transaction overview.

Rejected payments are not displayed in the transaction overview.

With your email address/password and SMS code or with your biometric data (fingerprint/Face ID/Touch ID).

Directly in the app via “Profile” and “Login and security.”

If you have not yet recorded biometric data, you can do so in the device settings.

Check your device’s network reception.
Make sure that the flight mode is not activated.
Check the settings of your network provider if you are abroad and make sure that:
- SMS messages can be received abroad
- Your network provider allows SMS messages from short numbers abroad
Request a new code via “request new code.”
Wait a few minutes as the delivery may be delayed.
Contact your bank’s customer support if the problem persists.

Yes, you can use your email address and password to log in on another device.

Note: only one user can log in per device at a time. If another user is or was already logged in, you will need to reinstall the app to be able to log in.

If you enter the SMS code or your password incorrectly too many times (in combination), your account will be locked for security reasons. Check your email inbox and follow the link to unlock your account.

Call customer support if your account has been locked but you have not received an email message.

Click on “Login with password” and then “Forgot password?”

Enter your email address so that we can email you a confirmation code with the subject “Change password.” Enter this code in the app. You can then set your new password and log in.

Only one user can log into the app per device at a time. Delete the debiX+ app and reinstall it to log in with another user.

It happens for security reasons:

Biometric login failed multiple times
Biometric settings on your device
Your user account is blocked
System precaution

Check in the app if biometrics is really switched on: Profile > Login and security > Setup biometrics > Switch to the right (dark grey).

So that you can benefit from the latest features and for security reasons. If an update is necessary, you will receive a prompt when you log in to the app.

You receive it for security reasons.

If this was not you, change your password immediately on the login page in the “Forgot password?” section. Make sure that you opened the debiX+ application first.

If you see transactions in the debiX+ application that do not belong to you, please do the following:

Remove all cards from your debiX+ profile under “Card” in the “Options” menu, “Remove card”.
Call the customer support at the number on your debit card or in the debiX+ app under “Block Card” and have all of your cards blocked. Customer support will be able to explain the next steps to you.

Important: You will need a new OTRC code to be able to insert your replacement card(s) back into the debiX+ app in order to confirm online payments.

When you see the “Add Card” button in your app, you can easily add the card to the wallet. The advantage is that you do not have to enter the card data from the app. After that, you can pay with the wallet instead of the physical card.

Requirements: Your bank offers this service and your phone supports Apple, Samsung, or Google Wallet.

Do you have an Apple Watch or Android wearable that connects to your smartphone? The button does not disappear until the debit card is saved in the wallet on your smartphone and wearable.

Yes, the digital card in the wallet will remain active. You can continue to pay with the wallet.

No, this is not possible because the digital card is also blocked.

Usually, you can continue to pay with the digital card in the wallet.

If it does not work, add the new debit card to the wallet again.

Yes. Proceed as follows:

Go to “Options”
Click on “Digital debit cards”
Click on the digital card you want to delete
Click “Delete” and confirm the deletion

Yes, you can withdraw cash from the ATMs with all wallets.

Hold your wallet or wearable device up to the NFC panel on the ATM. Enter your physical debit card PIN at the ATM and select the cash withdrawal option. Cash withdrawals are only available in CHF.

Currently, you can use the two functions: “Cash withdrawal in CHF” and “Balance query.”

The “Balance query” function displays the current limit of the debit card.

To change or unblock your PIN, you must insert the physical debit card into the ATM for security reasons.

If you save your debit card with Netflix, for example, or in a wallet such as Apple Pay for mobile payments, your debit card will automatically be digitalized. This may also be the case when paying in an online shop or for other subscription services.

It eliminates the need to type in your card details when you make purchases, saving you time. You can also use the debit card for recurring payments.

When the debit card is digitalized, the sensitive card data is encrypted and turned into a type of “secret code” known as a token. To protect against misuse or data theft, only the token is saved instead of the sensitive card data. It can then be used to process future and/or recurring transactions.

Find out more on our digital debit cards page.

Either your digital debit cards have been deleted or you have not saved your digital debit cards with any online shops or wallets that offers the digitalization process.

STRIPE is an online payment service that performs payments for other online vendors. If you have a STRIPE digital debit card, your card is registered with an online vendor that uses this online payment service. In this case, we do not know the name of the vendor.

Open the debiX+ app and select the debit card
Go to “Options”
Click on “Digital debit cards”
Click on the digital card you want to delete
Click “Delete” and confirm the deletion

If the digital debit card is deleted, then it can no longer be charged. Remember that subscriptions linked to a digital card remain valid.

Note: This process cannot be undone.

Go to “Options”
Click on “Digital debit cards”
Click on the digital card you want to block
Click on “Block”

If the card is blocked, then it cannot be charged. Remember that subscriptions linked to a digital card remain valid.

You can unblock a digital card that you have blocked in the debiX+ app. After that, the digital card will work again.

You cannot unblock a digital card with the “blocked by bank” status yourself in the debiX+ app. Please contact customer support for further assistance.

In rare cases, such as suspected fraud, a digitalized card may be blocked by the bank. Contact customer support for further assistance.

Block the physical debit card. The digital cards do not need to be blocked. Payment with the digital card does not work because the associated physical card is blocked.

In the “Overview of online shops and wallets,” only the online shops that encrypt the debit card and save it as a token are displayed. This process is more secure than saving the card data with the retailer. For this reason, more and more retailers are digitalizing debit cards. This will be the norm in the future.

It is a secure process. You can avoid this by choosing not to save your card with any online retailers or in any wallets.

A wallet is a payment app that is used for mobile payments. You save the debit card once and can then pay using your smartphone or smartwatch. Further information can be found here.

Online purchases with 3D Secure represent a one-time process. When making an online purchase, a risk check is performed in the background. If additional authentication (confirmation by the card holder) is required to complete a transaction, you will be asked to confirm the payment using the debiX+ app or an SMS code. No information is saved.

By tapping this button, you can add your card directly to the “Click To Pay” service of Visa and Mastercard. “Click to Pay” is an online payment system of Visa and Mastercard. It allows debit card holders to make payments online without having to re-enter debit card information or shipping address each time. To use this service, you can add your debit card securely and digitally from the debiX+ app. “Click to Pay” increases both the speed and security of your online purchases, providing a more efficient and secure shopping experience.

Transactions you have made with your debit card in the last 30 days.

Examples include:

In-person purchases at a store

Online purchases
Cash withdrawals at an ATM
Rental car or hotel reservations

If your debit card is saved in a wallet (e.g. Apple Pay) or with an online store, you will also see these transactions.

You can find a complete list of definitive bookings, including those older than 30 days, on your account statement or in your bank’s online banking.

Because you have not made any transactions after registering the card in the debiX+ app.

Because you have not made a transaction in the last 30 days.

You can find the complete list of incoming and outgoing transactions as well as transactions older than 30 days on your account statement or in your bank’s online banking.

Currently, transactions from the last 30 days are displayed in the debiX+ app. The list is limited to a maximum of 100 entries.

You can find the complete list of incoming and outgoing transactions as well as transactions older than 30 days on your account statement or in your bank’s online banking.

If you use your debit card to make a reservation with a hotel, airline or for a rental car, this transaction will be provisionally debited from your debit card. The final amount will be settled at a later date (usually a few days to weeks).

Note: If you extend a hotel stay, for example, the final amount may be higher than the original reservation.

Reservations remain in the transaction list even if the final booking has already been made and the reservation is no longer valid. This is a limitation.

A reservation is made directly by the merchant. Contact the merchant directly regarding the possibility of cancellation.

You will receive push notifications about transactions on all devices where you have activated the app.

For security reasons, notifications asking you to verify and confirm a payment are only ever sent to the “active device.”

You will not receive push notifications on your smartphone for the corresponding debit card when you use it to make a transaction.

However, you will still receive notifications for online purchases made with 3D Secure.

Yes, you will still be notified to confirm online purchases. This assumes that the merchant supports 3D Secure.

On the other hand, if you use the debit card to make another transaction (such as a payment at a local store or a cash withdrawal at an ATM), you will not be notified. You can always see a list of transactions in the app as well, regardless of whether you want to be notified or not.

You can set up the amount at which you want to be notified by push under the card in the menu “Options” – “Notifications” You can set the limit in increments of 10 up to CHF 1,000.

Go to “Cards” and “Options” in the debiX+ app. You will find the “Remove card” option at the very bottom.

Click on “Profile.” Select the bottom item “Delete user profile.” Your debiX+ user profile and the associated data including 3D Secure registration will be permanently deleted.

Your data will be irrevocably deleted. This process cannot be undone.

If you have debit cards on file, their connection to the user profile will be deleted and the cards will be deleted from the debiX+ app. This means that online purchases with 3D Secure are no longer possible.

Otherwise, you can use the debit card as usual.

Yes. You can register again (either with the same user data or with different data, e.g. a different e-mail address or cell phone number).

If you want to save the debit card to a new profile, you will need a new registration code (OTRC) from your bank. You can also get this directly from customer support (telephone number on the debit card).

The language of the app is the same language as your operating system. The following languages are supported:

German
French
Italian
English

If you use another language (e.g. Spanish), the app language will automatically switch to German.

Depending on your device, you can adjust the language by yourself in your settings.

If your bank offers this feature, you can adjust the following four areas of use yourself under “Options” for your debit card:

Online purchases
ATM
Gambling and betting
Contactless

You can adjust this yourself at any time:

Switch on the right side means that the function is turned on.
Switch on the left side means that payments for this area are turned off.

You can change the name for each debit card added in the debiX+ app under “Options” and give it a unique name. The name must not be longer than 20 characters and is kept even if the device is changed.

The following characters are permitted:

Upper- and lower-case letters
Numbers
Blanks
The following special characters: ! . , : ; ? §, _, -, -, –, —, (, [, {, ), ], }, «, »

Switched on (switch on the right side):

Purchases and reservations on the Internet are possible
Approval of 3D Secure payments is possible
Payments with mobile wallets on the Internet are possible if the debit card is stored in a wallet and “Contactless” is activated.

Switched off (switch on the left side):

Purchases and reservations on the Internet do not work
Paying with mobile wallets on the Internet do not work
Debit card cannot be deposited with online merchants. Adding to wallets is still working.

This function is only available if your bank offers this service via the debiX+ app.

Switched on (switch on the right side):

Cash withdrawals and other banking transactions at ATMs are possible with this debit card

Switched off (switch on the left side):

All ATM functions are disabled. This means that you cannot use this debit card to deposit or withdraw cash at ATMs or to check your balance.

This function is only available if your bank offers this service via the debiX+ app.

Switched on (switch on the right side):

You can use the debit card for all transactions that Mastercard and Visa as merchants classify as “Gambling & Betting”.
The debit card works for payments e.g. in a casino

Switched off (switch on the left side):

All transactions that fall into the “Gambling & Betting” category are blocked and cannot be completed

These settings apply to both online transactions and on-site payments and are only available to you if your bank offers this service.

Switched on (switch on the right side):

You can use the card for contactless payments, if this is supported by the merchant.
You do not need to enter a PIN for amounts up to CHF 80.
Note: If you have not entered the PIN for a longer period of time, you may be asked to do so for security reasons.

Switched off (switch on the left side):

For on-site purchases, you must always insert the debit card and confirm the transaction with the PIN
Mobile wallet payments such as Apple Pay, Samsung Pay or Google Pay will not work if you want to pay on-site. This does not affect online use.

This function is only available if your bank offers this service via the debiX+ app.

Switched on (switch on the right side):

For each debit card transaction (online, on-site, wallet), you will receive a push notification on this device.
You can see the details of this in the debiX+ app transaction list.

Switched off (switch on the left side):

You will not receive a notification when you make a transaction
You will see all debit card transactions in the debiX+ app transaction list

A Mastercard or Visa debit card can be added to “Click to Pay.” It creates a digital card which is visible in the app.

“Click to Pay” is a simple, fast and secure solution to pay online. For more info on “Click to Pay,” check out these links. Visa: [Visa link to Click to Pay] & Mastercard [Mastercard link to Click to Pay]

If your physical debit card is blocked, all digital debit cards attached to it will also be blocked.

If you unblock your physical debit card again, only those digital debit cards that were automatically blocked before will be unblocked.

Yes, you can access the overview by clicking on “View card details” or under “Options” > “Card details”.

If you want to view the card number and the 3-digit security code, click “View details” and confirm the entry with your biometric data (iOS: Face ID/Android: fingerprint). These card details will be automatically hidden again after 10 seconds. The card holder name is the one that was entered when storing the debit card in the debiX+ app.

This function is only available if your bank offers this service via the debiX+ app and you have stored your biometric data in the device settings.

You can copy the card number to the clipboard via the copy icon next to the card number. This does not copy the 3-digit security code (CVV/CVC) and the expiration date.

This function is only available if your bank offers this service via the debiX+ app.

For security reasons, it is currently only possible to view the card details if you have the following biometric data:

iOS: Face ID
Android: Fingerprint

This function is only available if your bank offers this service via the debiX+ app.

For security reasons, it is currently only possible to view the card details if you have the following biometric data:

iOS: Face ID
Android: Fingerprint

This function is only available if your bank offers this service via the debiX+ app.