SIX ranked first in the ICSD category among both domestic and international clients and first in the Switzerland CSD category among non-domestic clients. It received top ratings across all assessed areas, with average scores of 6.45 out of 7 for ICSD and 6.06 out of 7 for CSD Switzerland. Relationship Management, Client Service and Account Management recorded particularly strong scores of approximately 6.5 or higher.
An established industry benchmark
Global Custodian’s annual Agent Banks in Major Markets survey is an established benchmark for the post-trade industry. It gathers client feedback across major financial markets and assesses providers in areas including relationship management, client service, account management, technology, innovation, operational efficiency and risk management.
Leading positions maintained
In the ICSD category, SIX broadly matched its performance in the previous survey and retained its leading position despite a marginal decrease in its score. In the Switzerland CSD category, it again ranked ahead of domestic competitors and maintained first place among non-domestic clients.
Client trust is at the heart of everything we do. These outstanding results demonstrate the strength of our relationships, the dedication of our teams and our continued commitment to delivering an exceptional client experience. We are proud to see our efforts recognized across both our ICSD and Swiss CSD franchise which are core to our integrated European securities services offering.
Urs Walbrecht, Head Sales & RM, Securities Services, SIX
Customer focus at the core
The results underscore the role of client feedback in SIX’s securities services strategy. SIX will continue to focus on reliable, innovative and client-centred post-trade services as market requirements evolve.