Disputing a Debit Card Transaction

The following form is used to dispute any transactions using your debit card (Debit Mastercard, Visa Debit, Maestro, V PAY) that have been debited unjustifiably and which SIX BBS Ltd (referred to below as “SIX”) processes on behalf of the financial institution that issued your card.

Once our specialist has recommended that you take things further via the dispute form, please complete it and, after you have signed it in a legally binding manner, send it to SIX for further processing by uploading it. 

Please note that processing disputed transactions may take some time. Once we have carried out an initial check of your documents, you will receive confirmation in writing by e-mail within a few days that they have been received.

Download Dispute Form Submit Form and Enclosures

Select your financial institution for more information or to discuss the matter with our specialists:

Note:
In the case chargebacks, SIX and your financial institution are bound by the international regulations imposed by Mastercard and Visa, which means that they must comply with their formal requirements. Depending on the reason for disputing the transaction, this includes the obligation to provide evidence. Final clarification of this matter may, under certain circumstances, take some time, since various entities are involved. Please note that if documents are missing, this may lead to further delays.

FAQ