Reliable Fraud Detection and 24/7 Customer Support
To combat fraud, SIX relies on state-of-the-art systems that monitor all transactions in real time. This enables SIX to detect and prevent fraudulent activity early and reliably.
Through selected partnerships, we develop targeted solutions that enhance both security and customer satisfaction. With this approach, we actively contribute to the advancement of fraud prevention in the payments industry.
In addition, Issuing debit cards involves numerous operating processes that SIX will gladly take over for you. Our Customer Service Center is available to your customers 24/7, for example, for card blocking or questions regarding e-commerce usage.
How You Will Benefit
Competence Center for Debit Cards
Rely on the leading expertise in debit card processing in Switzerland from SIX, which is efficient, secure, and stable.
Customer-Centric Solutions
Take advantage of the modular service offering from SIX, which includes card blocking, fraud and dispute services, and support solutions for digital applications.
Efficient Fraud Detection and Risk Management
Protect yourself with a state-of-the-art solution from SIX for detecting and preventing fraud.
About the Service
SIX takes on key tasks in the card business, relieving you of operational processes. These include analyzing transactions to detect suspicious activity and prevent fraud early on, real-time monitoring of all transactions, card blocking, processing transaction disputes, and helping bank customers activate their cards digitally for e-commerce use.
Fraud Detection & Prevention
SIX actively supports you in effectively protecting your bank and your customers against card misuse and fraud attempts. To this end, SIX operates state-of-the-art monitoring systems and relies on the expertise of specialized analysts. They identify suspicious activities at an early stage and initiate targeted countermeasures.
Fraud & Dispute Support
SIX can take over part or all of your fraud and dispute processes, including clarifications with cardholders. This relieves you of the increasingly complex processes involved in suspected fraud or disputed transactions. If desired, your customers can contact us directly with questions about disputed transactions. Our experienced specialists handle these cases efficiently and professionally, freeing you from the burden of day-to-day business.
PRISMA – Payment Risk Management
With PRISMA, you benefit from a powerful payment risk management platform. Our experienced analysts monitor all debit, mobile, and TWINT transactions in real time. They analyze suspicious transactions based on defined fraud rules, clarify them, and initiate immediate measures if necessary. The PRISMA team serves as a crucial point of contact between debit issuers, the Fraud Competence Center, and international schemes. The scalable platform can be flexibly adapted to developments in cashless payments.
Card Blocking Center
SIX operates a 24/7 card blocking center that provides service in German, French, Italian, and English. You can block lost or stolen cards immediately. TWINT accounts can also be blocked at the same time, upon request. This protects your customers against fraud attempts around the clock.
Card Fraud – No Chance
In our explanatory film (in German), we use the example of phishing to demonstrate how fraudsters operate and how customers of financial service providers can protect themselves against card fraud. Our goal is to ensure that Switzerland's most popular means of payment remains secure.
Bundled Processing Expertise – Modular and Flexible Configuration
As a competence center for debit cards, SIX consolidates all services related to the operational processing of debit services. Banks can configure these services modularly and benefit from a continuously expanding infrastructure.
SIX reduces your operational effort and risk through the targeted use of modern technologies. At the same time, we maintain close personal contact with issuers and cardholders – ensuring a collaborative and efficient partnership.