Issuer Services

Issuer Services

Smart, Flexible Solutions for Your Needs – Fraud Monitoring and More

Debit Card Issuing Operating Processes

Issuing debit cards involves numerous operating processes that SIX will gladly take over for you. Our Customer Service Center is available to your customers 24/7, providing support for issues such as card blocking or using cards to shop online.

SIX uses state-of-the-art systems in the fight against fraud that constantly monitor all transactions, contributing significantly to recognising and tackling fraud.

Debit BPO - The Comprehensive Service Package

The areas debit cards can be used continue to grow. New debit cards open up a host of new possibilities for your customers.

Take advantage of new market opportunities that arise and strengthen your customer relationship with Debit Business Process Outsourcing (Debit BPO).

Bundled Processing Expertise for Banks and Cardholders – Configurable on a Modular Basis

As a competence center for debit cards, SIX offers comprehensive services for the operational processing of all debit and mobile services from a single source. In this way, we support a product strategy that focuses on continual expansion. Operational expenses and risks are continually minimized through the use of modern technology, while at the same time the focus is on personal customer contact with issuers and cardholders.

How You Will Benefit

About This Service

Below are some examples of processes relating to the card business that SIX is happy to take care of for you, such as fraud monitoring and related clarifications, card blocking and the processing of transaction complaints. We provide support for cardholders regarding digital activation or online card use.

Fraud Detection and Prevention

Monitoring and preventing card misuse and fraud is of the utmost importance to protect you and your customers from harm. SIX operates state-of-the-art systems that, together with our specialized analysts, achieve the best possible results.

Fraud and Chargeback Support

The processes involved in cases of suspected fraud or disputed transactions are complex and require a great deal of experience. Our experts are happy to take on these tasks.

Digital Services Support

Do the extended digital functions raise unanswered questions among your cardholders and thus result in higher support costs within your organization? We are very familiar with these issues and offer appropriate outsourcing options.

Card Blocking Center

If cards are lost or stolen, it is essential to block them as quickly as possible. To do this, banks need to be reachable 24/7. SIX operates a card blocking center available to your customers around the clock.

Customer Service Center and Direct Banking Support

At our Customer Service Center, our card experts are happy to answer your customers’ questions in four languages.

Our specialists are also available to assist debit issuers with all debit card processing questions. We provide support in analyzing card misuse and processing complaints and claims.

Efficient Fraud and Risk Management for Debit Card Issuers and TWINT Banks

SIX supports financial services providers with a state-of-the-art solution for fraud detection and prevention as well as risk management. With Payment Risk Management (PRISMA), you will benefit from an efficient risk man­agement platform. It is operated in real time and scalable in line with the growth of cashless payments.

Card Fraud – No Chance

The explanatory film (in German) uses the example of "phishing" to show how fraudsters operate and gives tips for preventing card fraud.

So that the most popular means of payment in Switzerland remains secure.