Redimensioning is one thing, efficiency is another. Swiss banks, together with SIX, anticipated the rise in transaction costs at an early stage and launched an optimization project in 2017. On behalf of the banks, SIX has standardized Bancomat services by introducing uniform multi-vendor software, thereby reducing IT implementation costs, bundling hardware purchasing for all banks and optimizing value-added services such as ATM monitoring.
SIX has since further developed the concept of centralizing purchasing and service structures, a path that they began following early. In view of the new threat situation posed by logical and cyberattacks on the ATM infrastructure, SIX is currently establishing a central, cross-bank ATM Security Service. Another expansion step will be efficient ATM cash management. The banks would operate their ATMs themselves – and thus remain the owners of the cash – but can use the central ATM Cash Management solution offered by SIX as software as a service. They could also hand over the entire ATM cash management to SIX as part of business process outsourcing. SIX would thus become the single point of contact for the management of ATMs for the banks.
If implemented consistently, this approach could mean that the ATMs belong to an infrastructure provider in the future and are operated centrally in the sense of “ATM pooling” – similar to what is already the case in the Netherlands, Belgium or Scandinavia. In order to develop a solution tailored to Switzerland’s needs, SIX is working with interested banks to examine scenarios at three different levels:
- How does the deactivation of redundant ATMs affect a location and its surroundings in terms of cash supply?
- How do customers react to the disappearance of the bank’s branding at remaining locations?
- How do customers react to bank-neutral branding at existing locations?
It can already be said that a clear commitment from all banks is the basic prerequisite for the success of such a pooling model.